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 Certification Path
Features
 Document Center
Corrective Action
Requests
Audits
 External
Communication
Programs
Aspects & Impacts
Legal & Other
Requirements
Objectives &
Targets
Incident/Accident
Emergency Planning
Services
Process
Technology
Tech Support
Automation Path
Demo
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The ISO14 External Communication Center provides a platform for recording all relevant interested parties' information and monitoring relations to ensure your company meets their needs promptly and accurately.
Complete Tools
Designed for creating and storing customer profiles and records of interested parties' communication, the External Communication Center is a centralized source of information for your entire company. You'll simplify the process of retaining and updating interested party records with:
 Customized contact profiles and feedback records
Multiple views of cross-referenced data
Automatic filing and organizational tools
Simplified Process
With attached records of all contact profiles, feedback and complete surveys, you'll adhere to the standard and ensure continual improvement with your interested party. The External Communication Center allows you to easily discern information about your operations with:
Customizable surveys
Interested party information viewable by status and service
representative
Interested party feedback viewable by party, contact, status, product
or location
Quick views of complaints and response actions
External Communication
Through the External Communication Center, ISO14 customers can log feedback and comments from external interested parties as well as document responses such as CARs that are linked to the actual feedback record. Our customizable, online survey feature further enables your organization to collect valuable feedback from interested parties without the time and hassle of mail or telephones.
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